Refunds & Cancellations
All Shuttle Pass refunds are subject to a $50.00 cancellation fee (included in rates below).
Passes can only be cancelled in the term in which it was purchased.
Cancellations made before the first 5 business days of the month will receive that month’s refund rate. Any cancellations made after the first 5 business days of the month will be awarded the next month’s refund rate in accordance to the pro-rated refund schedule. No exceptions will be made.
| Cancellation Date | Refund Amount |
|---|---|
| Before 5th business day of September | $ 450.00 |
| Before 5th business day of October | $ 325.00 |
| Before 5th business day of November | $ 200.00 |
| December | NA |
| Cancellation Date | Refund Amount |
|---|---|
| Before 5th business day of January | $ 450.00 |
| Before 5th business day of February | $ 325.00 |
| Before 5th business day of March | $ 200.00 |
| April | NA |
| Cancellation Date | Refund Amount |
|---|---|
| Before 5th business day of May | $ 450.00 |
| Before 5th business day of June | $ 325.00 |
| Before 5th business day of July | $ 200.00 |
| August | NA |
There are no refunds for passes cancelled after the 5th business day of November, March, or July (date is subject to active permit term).
Drivers hold the right to confiscate fraudulent passes for improper use. Confiscated passes will be terminated.
Shuttle Bus Tickets are non-refundable. Reimbursements, exchanges and/or credits will not be issued by any shuttle bus ticket sales location or by the Parking & Transportation Office under any circumstance. Shuttle Bus Office only; DV2097.
Reimbursements/discounts will not be granted for months where shuttle service is minimized. This includes but is not limited to the Reading week, exam sessions, summer term, holidays and/or university closures.
Reimbursements will not be granted if the shuttle does not operate due to inclement weather, traffic, construction, and so forth.