While You Are Here
- Decorating Your Room
- Laundry & Laundry Alert
- Facilities Work Orders & FAQ
- Keys & Lock Outs
- Don-On-Duty
- Roommate Meetings
- More Information you will need to know is covered in the Student Housing & Residence Life Handbook
Decorating your room is a great way to make yourself feel more comfortable and at home.
Please make sure to keep these decorating tips in mind:
Residents may hang items on their walls, but must be sure to use white (not blue) sticky-tac, removable adhesive strips. Tape, pushpins, tacks, nails and screws are not allowed (anything that will rip the paint or cause damage to the walls). At check-out ALL remnants of sticky-tac/removeable adhesives must be completely cleaned off the wall. You cannot paint the walls in your room.
Do not hang anything off or near the sprinklers, light fixtures, or heaters. Also, do not hang anything off of drawers or closet doors, as they will eventually be weighed down and break.
All furniture is supplied by the Department of Student Housing and Residence Life and meets all safety standards and poses no risk of fire or damage to the unit. Mattresses and curtains may not be removed or changed as they meet our fire code regulations. Damages other than wear and tear and that are not listed on the Check-in Form will be billed directly to the resident(s) involved at the end of the school year.
You may rearrange your furniture, but the room must be returned to the original layout before you check-out. Any damages incurred from moving furniture are your responsibility, and you will be billed accordingly.
Laundry facilities are located in each residence and are open 24 hours, 7 days a week. All undergraduate residents will receive a laundry card when they check-in with $100 pre-loaded on it (approx. 64 loads of laundry). As you do each load of laundry the total loads available will drop with it. You will need to supply your own laundry detergent.
If your card runs out of money during the school year, you can add more to it by visiting one of the SmartCard Machines, found by the Residence Services Desk. This can be done in increments of $10.
Residents receiving the laundry card must treat their card the same as cash and that any lost card, stolen card or cards damaged from misuse or physical alteration so as to be non-functional constitute lost cash with no replacement or refund of value. Drilling or punching holes in the laundry card is prohibited and any loss or damage resulting from doing so is solely the responsibility and cost of the user.
*Please make sure to keep your card in a safe place. * A new card (with no value) will cost $10.
Laundry Alert is an internet-based machine monitoring system. Machine availability can be checked using the Internet. An e-mail alert when machines are available or laundry is done can be requested. http://www.laundryalert.com/ Sign in: utm3428
What to do if your card stops working:
Stop by the Residence Services Desk where you can pick up a SMART CITY defective card return envelope. On the envelope fill in all of your information using your P.O. Box mailing address. Put the card and the information slip into the envelope. The new card will be delivered to your mailbox located in Oscar Peterson Hall.
Before you seal the envelope and mail it, call the number on the envelope and provide your information to the person at Smart City who will start the process of getting you a new card as soon as you get off the phone with them. This will save you about 2 weeks from the 4 to 6 weeks that it normally takes to get your card replaced. In the mean time you will be given a temporary card with approximately 4 loads on it to use while you wait for the card to be replaced. This card will need to be returned when your new card arrives to avoid any additional charges.
What to do if one of the machines is not working:
If a machine is not working, please contact the Laundry Service Line to report the problem immediately. The phone number is 1-800-561-1972.
For maintenance or caretaking concerns in residence, submit a work order at http://www.utm.utoronto.ca/housing Click on “Submit a Work Order”
Before submitting your work order please check to see if your issue can be solved through one of the FAQs located on the website. If you are unable to resolve the issue on your own, go online to submit a work order.
Be sure to be as detailed as possible and include on campus contact information of possible. The phone number that we have is from ROSI (Student Account System) and is usually your home phone so unless your parents want to know that we are coming by to fix your leaky toilet, please add this information into the text field online, by clicking the “HERE” to edit contact details.
PRIORITIZING WORK ORDERS
It is our goal to have all the work orders addressed within two business days (as long as we don’t have to call in an outside contractor), but during busy times, work orders are prioritized as follows:
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police reports/ vandalism, smoke detectors, fire extinguishers, floods, monthly safety inspections |
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dangerous electrical issues, spills, door locks not working, unsafe or leaking windows, hanging fixtures, mice, cockroaches, bed bugs, front & back door lighting, blinds will not close, accommodation requests (e.g. someone on crutches) |
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no heat (in winter), no hot water, no water, major leaks roof leaking into personal space |
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clogged toilets*/ sinks/ showers, light bulbs burned out, fridges & stoves out of order, reading hydro monthly, unsatisfactory mattress covers *townhouses take priority over apartments where there are 2 washrooms in each unit |
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drawer or cupboard sticks, missing closet rod, piece missing on drawer |
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bathroom & kitchen counters, damaged boards under sinks, mouse proofing |
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plastic cracked in fridge, new stove cups, etc. |
Work Order Frequently Asked Questions (FAQs)
Why can’t I lock my bedroom door?
If your bedroom door doesn’t seem to lock you may think that the lock is broken, in reality the lock is in “passage mode”. Passage mode allows the user to keep the door unlocked or locked after every use by double swiping your keycard. For example, if the door is locked and you want it to stay open when closed you slide your card into the lock, the lock lights green, slide the card again and the lock lights green again but now the lock is in passage mode. To deactivate passage mode swipe your card and the lock lights and stays green, swipe the card again and it is now in “normal mode” and will lock within 10 seconds. Doors in Oscar Peterson Hall, Roy Ivor Hall and Erindale Hall are automatically set to “passage mode” and require a swipe in order to lock the door again.
*just think of these locks as if they had a real key- you unlock it, it stays unlocked until you lock it again.
What do I do if I have a leaky faucet? Water heater? Pipe? Or over flowing toilet?
When you experience a leak the best thing to do is to stop the water from leaking! To do this you should locate the nearest shut off valve- for a faucet it could be under the sink, for a toilet it should be the lower left hand side of the toilet and turn it off. If you can’t find the shut off and the water is still leaking - shut the water off for your entire unit by closing the valve by the water heater in the storage room. This will cut the water to the offending area and give you and a maintenance technician from our department time to react before more damage can occur. Once the water is off, file a work order right away. On evenings and weekends call the Don-On-Duty!
Does your sink/shower/bathtub drain slowly?
Help keep your drain running smoothly by clearing any debris that collects in the bottom of your sink/shower/bathtub. You will often find that simply removing the hair that builds up in the bathroom drain will help immensely. If the problem persists, submit a work order.
Having trouble getting your stove to work?
Be sure to check your oven timer settings. Sometimes the timers are set to end or go off and they prevent the stove from turning on.
Fridge problem?
If your fridge freezer is iced up and doesn’t seem to work anymore it may be set too cold. Freezers that are set too cold will actually completely freeze up and stop working. To fix this problem the fridge needs to be unplugged and allowed 24 hours to thaw out. After 24 hours you can plug the fridge back in and try it, just be sure to adjust the fridge and freezer to the middle settings so it doesn’t happen again.
Keys are issued on check‐in day to the resident alone. Secure and responsible use of the assigned keys rests with the resident, and as such, keys must not be redistributed or loaned to other residents or guests. Misuse, reallocation, or redistribution of keys is subject to disciplinary action. If the resident is locked out of his/her room, he/she is subject to a $10.00 charge (to be added to ROSI).
If you lock yourself out of your room, you need to go to the Residence Services Desk. If you are locked out after Residence Services Desk office hours, contact the Don‐On‐Duty for your area or contact Campus Police at 905‐828‐5200. The replacement charge for lost keys is $10.00 and will be added to ROSI for payment.
In each residence area, there is a Don-On-Duty available to help you with any emergency situation when your own Don is unavailable and the Residence Services Desk is closed. Don’t hesitate to call the Don-on-Duty as they are there for you and want to make sure you’re safe and comfortable in residence. Please notify the Don-On-Duty if you’ve called 911 for any reason. The Don-on-Duty also does rounds of their area during quiet hours to ensure community members are following the guidelines set out in the Residence Community Standards.
McLuhan Court & Putnam Place: 416-258-8974
Leacock Lane & MaGrath Valley: 416-258-6397
Roy Ivor Hall & Schreiberwood: 416-562-8425
Erindale Hall: 416-562-8475
Oscar Peterson Hall (Floors 1-3): 416-258-9164
Oscar Peterson Hall (Floors 4-6): 416-268-0241
Hours of On-Duty: Outside the operational hours of the Residence Services Desk, excluding weekends (on-duty 24 hours) and holidays (on-duty 24 hours; except for the December University Closure- Campus Police on-duty)
All students are required to participate in a Roommate Meeting at the beginning of September and January, which will be facilitated by the Don. At the meeting in September important items will be discussed, such as the unit’s guest, cleaning, noise, and common space agreements. All members of the unit will have equal say in the determination of these agreements, and where appropriate students in a unit may choose to have more stringent regulations beyond those outlined in our policies above. When this is the case, the Don will help the students to develop a contract. This meeting is critically important and sets the tone for the remainder of the year. In January, the Don will revisit your unit’s collective agreements with you and revise the contract where the unit and/or Don deems necessary.