rezNET Wireless Internet Service

rezNET is the wireless Internet service for students living on campus. rezNET is designed to meet your educational needs. With each rezNET connection, you will receive a fair, but limited amount of bandwidth per week; this amount is based upon your uploads and downloads.  It is important to note that all connections and devices share the bandwidth quota of 6GB/day and together add up to the bandwidth being used by the rezNET account.  Undergraduate, professional, and bachelor housing communities are automatically enrolled with rezNET, whereas the graduate students and student’s with families can select to receive rezNET services for a fee.

Here is the Connection Information Required to Set-Up Your Wireless Device:

Infected computers compromise our network with the potential to cause disruption to the rezNET service. In order to provide a reliable and safe environment, each rezNET user is required to have antivirus software installed on the computer (especially for Windows Operating Systems). If you do not already have antivirus software installed, one can be downloaded at antivirus.utoronto.ca.


Network Name (SSID): utmres
WPA – TKIP key: UToronto1home

 

Having Trouble With Your rezNET Internet?
If you are experiencing a problem with your Internet connection, all reports must be made directly to the Computing Services.

  • Reports can be made Monday – Friday 9am – 10pm and Saturday and Sunday 9am – 5pm by calling 905‐828‐5344;
  • Outside of Computing Services weekend hours, problems can be reported to the Don‐On‐Duty for your area of residence, between 5 pm – 10 pm Saturday and Sunday;
  • Or, report a problem online at: http://www.utm.utoronto.ca/computing-services/reznet/report-problem.

 

Computing Services requests that reports are submitted immediately after the Internet comes back on, to help them investigate and assess where the interference could be within our residences. Location of the interference is key. Please submit a detailed report online to http://www.utm.utoronto.ca/computing-services/reznet/report-problem.

 

Please keep in mind that it is very important for residence students’ to use one of the above options to report problems themselves and in a timely manner by contacting Computing Services. Contacting our Residence Services Desk will delay the response time.

 

Scheduled and Non‐Scheduled Internet Interruptions:

If any planned system maintenance is to occur, the support team will update the Computing Services Twitter account to provide up‐to‐date status reports. This Twitter account is also helpful for Smartphone users in reporting any problems when rezNET is down.  Computing Services will also communicate directly to rezNET user’s utoronto email accounts to provide information related to planned maintenance.

 

Computing Services Help Desk Twitter account: @UTMHelpdesk.

 

For full rezNET support and terms of use information, please visit the Computing Services website at: http://www.utm.utoronto.ca/computing-services/reznet.