Policies

Cancellation Policy

If you are unable to attend any scheduled appointment we ask that you phone the Centre to cancel the appointment as soon as possible. This allows us to make the time available to other students.

Failure to attend a scheduled appointment or to provide sufficient notice of a cancellation will result in a personal fine ranging between $40 and $100 depending upon the type of appointment.

Cancellation of a regular 15 minute medical appointment requires at least 4 hours notice. Failure to give proper notification will result in a charge of $40 to you.

Cancellation of an annual physical appointment requires at least 24 hours notice*. Failure to give proper notification will result in a charge of $60 to you. (*Cancellation of a physical appointment booked for a MONDAY, MUST be cancelled by Friday afternoon 3 pm.)

Cancellation of a psychiatric or personal counselling appointment requires at least 24 hours notice. Failure to give proper notification will result in a charge to you of $100 for psychiatric appointments and $60 for counselling appointments.