FAQ

 eCommerce Payment Solution FAQ’s

Introduction

Account Set-Up

FIS Deposit processing

Refunds

Administration Fee

 

Introduction

What is eCommerce?                               
     eCommerce is a secure payment solution that processes on-line credit card payments
What Credit Cards are accepted?
  VISA, Master Card, American Express and Discover Card

Is Interac/Debit accepted?
  No, only Credit Cards (VISA, Master Card, American Express and Discover Card) are  accepted

What types of Sales are accepted?
  Items associated with a set fee/price, example; $300 for Conference Registration, $25 for a product or service

What types of Sales are not accepted?
  Items that will not be accepted include but are not limited to; Student course ancillary fees, course application fees, continual/large volume items

Why would I register to use this eCommerce system rather than obtaining my own?
  If your volume is low or if you occasionally require an eCommerce payment solution it can be quite costly to have a single department online payment system. There is account set up and fixed monthly costs associated with this type of an account in addition to the standard percentage of sales charge. By using this service you will only be charged the stated percentage of sales charge

What are the benefits to having an eCommerce account?
  Reduced risk associated with the handling of cash or cheques. Deposit processing to your accounts are completed for you

Who supports this platform if something should go wrong?
  The eCommerce administrator in Business Services supports the actual payment solution system while Computing Services will support and assist with any web page issues

Is there a minimum dollar amount necessary for a payment to be processed on-line?
  No minimum dollar requirement has been set at this time

Can an eCommerce account replace my point-of-sale machine?
  Only if you no longer wish to offer “in person” sales and require all customers to process payments for products and services you offer through the internet

Where can I get more information or ask questions about this service?
  For more information please contact the administrator in Business Services at ecommerce.utm@utoronto.ca

 

If you were unable to find the answer to your question, please email it to us at ecommerce.utm@utoronto.ca and we’ll get back to you as quickly as possible.

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Account Set-Up

Who can request access to this service?
  UTM Departments that require a short term on-line payment solution for their customers

Who administers the information and processes Department deposits?
  An Administrator from Business Services will monitor the information collected through the payment process relating to Credit Card payments and processes the deposit to the bank and FIS accounts

How do I obtain access to this service?
  To obtain access to this service, an eCommerce registration form must be completed and submitted to ecommerce.utm@utoronto.ca for approval 

Why do I have to file a registration form with Business Services?
  The registration form provides information necessary for Business Services to monitor and record sales into your FIS revenue accounts.  Information requested includes but is not limited to: Department, Department Contact information, FIS Account Numbers, Event Name, Event date, Registration dates.

How will I know if my event has been registered?
  After receipt of the of the completed registration form you will be notified via email whether the request has been approved. If approved, you can work with Computing Services to set up your web site for your product including the link to the eCommerce payment solution.

How will I know when an item has been purchased and by whom?
  The person responsible for the product/event will receive a system generated email advising them of the sale. They will also be given access to an on-line reporting system where they will find the details of the products purchased, conference registrations etc with the names and mailing information associated with your customer

Can I have more than one event available at the same time?
  Yes, but each event will need to have a separate registration form completed and approved, and notification that it has been set up received by you prior to activation on your web site

Why do I need to send a separate registration form for each item I wish to offer on the internet?
  Each item has; its own FIS account numbers associated with it, a custom availability start and end date, provides the administrator with additional information about the sales that can be included on the document when entered into FIS for your records. Different items may be the responsibility of different people within the department, the correct person will receive communication about the item and access to the system for that item
Should I use a Conference Account?
  When a University department organizes a conference (including colloquia and workshops) it may be appropriate to segregate the income and expenses for the conference from the department's operating accounts.  Please click here for further information on Conference Accounts. 

If you were unable to find the answer to your question, please email it to us at ecommerce.utm@utoronto.ca and we’ll get back to you as quickly as possible.

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FIS Deposit processing

How do the sales get recorded in FIS?
  The eCommerce administrator from Business Services will be monitoring the sales activity, preparing the Direct Deposit and posting the revenues into the assigned FIS accounts (from the registration form) for the approved credit card transactions

How can I tell if the sales recorded on the deposit are correct?
  On-line access will be authorized for the person in your department associated with the account so that they may produce reports to verify the deposits recorded and gather any other information relating to the sale

If you were unable to find the answer to your question, please email it to us at ecommerce.utm@utoronto.ca and we’ll get back to you as quickly as possible.

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Refunds

Can a refund be issued?
  Refunds are issued by the eCommerce administrator at Business Services after receipt of email request to do so from the department contact for the item being refunded

Why can I not issue the refund myself?
  Refunds can only be issued directly through the credit card service provider and only the account administrator has access to this system

If you were unable to find the answer to your question, please email it to us at ecommerce.utm@utoronto.ca and we’ll get back to you as quickly as possible.

 

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Administration Fee

Is there a fee associated with using this service?
  A 3% fee on sales will be charged, this is to cover the fee charged by the service provider for use of credit cards. This fee will only be charged to a department when that department has sale activity through the system. This fee will be reviewed and updated from time to time. Any change in this fee will be communicated to current customers prior to the change and will be announced on the web site

Is there a fee to set up my item on the eCommerce payment system?
  No, unlike a system like “PayPal” we will not charge you a set-up fee to create an account for you on the eCommerce system

Is there a fee to set up the webpage where the items will be sold?
  The web page will be set up with consultation with Computing Services, any fee chargeable will need to be set and discussed with the Computing Services Department representative

 

If you were unable to find the answer to your question, please email it to us at ecommerce.utm@utoronto.ca and we’ll get back to you as quickly as possible.

 

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